If your product turns up faulty, damaged, or not what we promised, we’ll happily sort you out with a refund, no dramas. Just send it back our way with proof of purchase. But heads up, we can’t offer refunds for fashionably late deliveries or anything arriving outside our stated delivery window.

We only swap things out if they’re damaged or faulty. Just show us proof of purchase and send the product back our way, and we’ll take care of the rest.

The product’s gotta come back to us unused and in the same condition you got it—no mystery dents or half-missing bottles, please. We recommend sending it via registered post (prepaid, of course) and giving it a little insurance hug, just in case the postal gremlins strike. If it turns out we’re at fault, we’ll happily cover delivery costs. To get the ball rolling, fire off an email to our friendly crew at hello@threefoxes.com.au.

Changed your mind? No worries, just hit us up ASAP at hello@threefoxes.com.au and we’ll do our best to hit the brakes before it goes out. For customised orders we’ll do our best to accommodate a change. But if the bottles have already been labelled, the ship’s sailed, we can’t cancel once your order’s wearing its Sunday best.